Replacement & Refund Policy

Last updated: 17 October 2026

This policy is designed for a curated puja-samagri product where many components are consumable or intended for religious use.

48-hour replacement assurance

If an included item reaches you damaged, leaking, incorrect or missing, WhatsApp us within 48 hours of delivery with your payment/order reference and a clear photograph of the box and affected item.

After verification, we will arrange the applicable replacement at no extra shipping charge. Please keep the original packaging and affected item until the support request is resolved.

Cancellation requests

If you need to cancel an order, contact us as early as possible. Cancellation requests are easiest to process before dispatch. Once a parcel has been handed to the courier, cancellation may not be possible and the available resolution will depend on the shipment status.

Opened or used puja items

For hygiene and religious-use reasons, opened or used puja consumables are not accepted as general returns. This does not affect the damaged, missing or incorrect-item assurance described above.

Approved refunds

Where a refund is approved, it is initiated to the original payment method used through Razorpay. Bank/payment-provider processing time may vary after the refund has been initiated.

Contact

WhatsApp: +91 63750 15126
Email: info@gcreationz.com