Return/ Refund Policy

At Naryani Store, we are committed to ensuring your satisfaction with the products you order from our website. Our return policy is designed to be straightforward, flexible, and customer-friendly. We strive to address issues promptly, and we welcome returns and replacements under the following conditions:

1. Wrong Product:

  • If a wrong product is dispatched to you or if it does not match the item you ordered, please provide an unboxing video to facilitate the resolution process.

2. Manufacturing Defect:

  • In the event of a manufacturing defect on the received product, a video is required to validate the issue for swift resolution.

3. Damaged Condition:

  • If the product arrives in a damaged condition, an unboxing video is required to assist us in addressing the issue promptly.

Return Process:

A) Cancellation:

  • We prioritize 100% customer satisfaction. If you wish to cancel an order for any reason, please contact us at support@naryanistore.com within 12 hours of placing the order. Note that same-day/fixed-time delivery orders cannot be canceled once dispatched.

B) Breakages:

  • In cases of breakage or in-transit damage, please send an unboxing video of the product within 12 hours of delivery to support@naryanistore.com for immediate assistance.

C) Wrong Product Received:

  • If you receive a product different from what you ordered, promptly lodge a complaint through our Chat support or email support@naryanistore.com. You can return the unused product in its original packaging within 24 hours for a refund or exchange.

Return Exclusions:

  • For returns unrelated to the specified reasons above, we will refund the product amount, deducting the applicable freight/shipping costs.

  • Domestic Shipping (India): Rs. 75/- (0-500 gm), Rs. 150/- (500-999 gm), Rs. 250/- (1Kg-2KG), Rs. 250 + Rs. 125 per Additional KG (2kg above).

  • International Shipping: Only the product cost will be refunded after deducting the shipping cost.

Refund Timeline:

  • Online Refund: 7 to 10 working days post-refund initiation, depending on your bank partner. The refund process begins upon successful return pick-up, receipt, and a successful quality check.

For any queries, contact us at support@naryanistore.com.

Thank you for choosing Naryani Store.

Sincerely,

Team Naryani Store